Your Website Is Critical To Your Business

It’s your brochure.  It’s your marketing tool.  It’s your storefront.  Your website is crucial to your business.  It also generates leads, customers and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

Do It Yourself?

Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners.  For some of you, it even takes precious time away from your family.   Technology continues to evolve and there is no way you can keep abreast of all the trends and developments.

All Software Is Vulnerable

Software needs updating. All software. Including the software that powers your website. Your competitors are waking up (or maybe leading the way) and innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.

Our Help

Since you’re reading this page, chances are that we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well.  So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Maintenance Plans.

Enterprise
$499 per month
Best for actively growing websites that are updated weekly
Priority Support
Software (+ WooCommerce) Updates
Theme & Plugin Updates
Daily File Backups
Daily Database Backups
Broken Link Monitoring
Detailed Monthly Report
Customized Support Time
(does not rollover)
*Support time tailored to your needs
Uptime Monitoring
Malware Scan
Performance Optimization
Regular Database Cleanup
Empty Spam & Trash
Access to Video Training
Monthly SEO Report
Email Support & Consulting Calls
**VIP Client Status
Option: Social Media Management Package (+$500)
 
Business
$199 per month
Required for ecommerce & high traffic sites updated weekly
Priority Support
Software (+ WooCommerce) Updates
Theme & Plugin Updates
Daily File Backups
Daily Database Backups
Broken Link Monitoring
Detailed Monthly Report
60 Min Support Time
(does not rollover)
*Overage billed at reduced BCP rate
Uptime Monitoring
Malware Scan
Performance Optimization
Regular Database Cleanup
Empty Spam & Trash
Access to Video Training
Monthly SEO Report
Email Support & Consulting Calls
Option: Social Media Management Package (+$500)
 
 
Basic
$99 per month
Best for standard business websites that are updated monthly
Basic Support
Software Updates
Theme & Plugin Updates
Monthly File Backups
Monthly Database Backups
Broken Link Monitoring
Detailed Monthly Report
30 Min Support Time
(does not rollover)
*Overage billed at standard BCP rate
Uptime Monitoring
Malware Scan
Performance Optimization
Regular Database Cleanup
Empty Spam & Trash
Access to Video Training
Email Support
Option: Social Media Management Package (+$500)
 
 
 
Solo
$59 per month
Best for small or micro websites that are updated monthly
Basic Support
Software Updates
Theme & Plugin Updates
Monthly File Backups
Monthly Database Backups
Broken Link Monitoring
Detailed Monthly Report
30 Min Support Time
(does not rollover)
*Overage billed at standard BCP rate
Email Support
 
 
 
 
 
 
 
 
 
 
Frequently Asked Questions

Can I rollover my monthly time ?

Nope.  Your monthly time is there for you every month to reserve your place in our schedule and our resources, therefore it does not rollover.

Our Enterprise plans are customized to the client and allow for a time block for that month specific to their needs.

What happens if my website is hacked? Or breaks? Or just plain dies?

The whole purpose of our maintenance plans is preventative care, so we hope to prevent anything from happening. However, in the case your website does need life saving help, we’ll be there right by it’s side. We can’t promise your website won’t be hacked, but can promise we will do everything in our power to prevent it.  We’ll also assist in restoring it and cleaning up of your website with one of our backups.

Can I really cancel anytime?

Yes. Really.

We want to have a great relationship with you and your website, and we would hate to see you go, but we understand that financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email, and we will immediately stop the next payment.

What tasks are included in the dedicated support time?

Support time covers small tasks that take us less than 30 minutes to complete.

Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game.  For example: plugin research and setup, theme or stylesheet changes, embedding third-party scripts, server or DNS changes, configuring forms, general WordPress questions and assistance.

We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

How do consulting calls work?

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Business and Enterprise clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

Sessions must be scheduled at least one week in advance and unused sessions do not roll over from month to month.

Do I have to create the content for the Social Media Management Package every month?

You know your business and customer base best. Therefore we rely on you to send us a variety of content for us to extract from. The content that you send us can be a link, latest news for your company, an article you found interesting, a YouTube video, or another blog post from other sites you want us to monitor. Once we pull out the posts, we will request your approval and schedule them out for the next 30 days.
(we will take care of providing stock images and SEO meta information)

What if I need more hours?

If you have a project or task that requires more than your dedicated monthly time, we will send you a quote for you to approve separately from your plan.   However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hr.

My website was not build by you, can I still be on a client plan?

Yep!

Although we originally set up these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

**  These plans are intended for WordPress websites.  If you do not have a WordPress website, but would like us to handle your maintenance, please give us a call at 904-710-3203.  We’ll be happy to discuss other options for you.

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